FAQ

 

Why is the software to which I subscribe crashing?

Please contact us and include as much detail as possible to expedite your help.  Include program name, platform, operating system and version, verbatim error messages or detailed descriptions of the behavior.

Why can't I connect to your keyserver?

Make sure the machine is configured to communicate with our keyserver at brcks.biotech.cornell.edu.

  • MacOS: Open your system preferences and look for the keyaccess preference pane. For older versions of keyaccess, you can check this by using the keyaccess setup program in the "Applications > sassafrask2 > client" folder.
  • Windows: Open the control panels folder and launch the keyaccess control panel. If the panel is not present, then type keyacc32 at the "Start > Run" prompt to launch the control panel.