Billing and cancellation rules
You may edit the duration of your appointment at any time before your appointment ends (e.g. if you finish early, or if need more time and the instrument is available). Cancellation fees (50% regular rate) apply for any reduction in appointment length within 24 hours of the appointment start and if the time is not taken by another user.
Changing Start Time
Once created, an appointment can have its duration altered, but not its start time. If you need to change your start time, please cancel the current appointment and create a new one. Cancellation fees (50% regular rate) apply if this change is made inside of 24 hours of the original appointment start and if the time is not taken by another user.
Given the high demand on our instruments, we require that you give us a notice of one full day (24 hrs) notice when cancelling a reservation.
Cancellations less than 24 hours in advance will be billed at 50% of the regular rate unless another user utilizes that time. Cancellation charges are listed on invoices as “unused/cancelled time charge.”
|Cancelled time <24hr notice*
*Unless someone else uses that time on the instrument
When absolutely required, it may be possible to schedule cell sorting outside of regularly available appointment times by prior arrangement with the Facility. Billing for special scheduling will be at double the standard rate.
Unused appointment time
Any time reserved by the user which was not spent using the instrument will be billed at 50% of the regular rate, unless another user utilizes that time. Unused time charges are listed on invoices as “unused/cancelled time charge.” We suggest shortening the appointment in this case so others would be able to see the time as free and possibly use the instrument.
Assisted time and training
“Assisted time on invoice” indicates either
analysis done under direct constant supervision of facility staff, or
- training on the instrument by facility staff.
Training is required before access to instrumentation is granted. Training is hands-on with a staff member, and billed per person. The length of time required for training depends on the specific instrument and the experience level of the user, but typically takes two hours.
Non-Cornell (external) users
External users will be billed at external rates.